HardenedVPN takes your privacy seriously. All of our essential data including account details, billing information, and login data is hosted on our servers in Luxembourg. If at any time you're concerned about the safety of your data, please open a support ticket and we will explain what measures we take to keep it safe and secure.
1,1,1 - Clients' personal and contact information is never shared with any third party under any circumstance.
1,1,2 - Clients' personal and contact information is only released to law enforcement officials when a court order mandates said release.
1,2,1 - No staff member, support technician, or any other party will enter or view the contents of a clients' service without first requesting permission to do so via the Support System.
1,2,2 - No data from a clients' service will be recorded, saved, or archived without the clients' knowledge and consent.
1,2,3 - All data related to a service is destroyed when a cancellation request or termination is processed for the service.
2,1,1 - Any account with at least one active service is considered to be of Active Status.
2,1,2 - Active Status accounts will receive emails relating to their active services, support tickets, maintenance and general announcements.
2,2,1 - An account with no current services is considered to be of Inactive Status.
2,2,2 - Inactive Status accounts will receive emails relating to their support tickets, and general announcements.
2,3,1 - An account is placed into Closed Status when it goes 12 months with no active services, support tickets, or logins.
2,3,2 - Closed Status accounts will not receive any emails.
2,3,4 - Closed Status accounts are permanently deleted, and all associated data removed, after 6 months in Closed Status so long as the account is not banned or prohibited from further service.