Terms of Service
HardenedVPN appreciates happy customers! We strive to keep everything straightforward and easy to understand. We believe in second chances for misunderstandings and small issues and our customer support is there to help you. We encourage everyone to read our Terms of Service carefully.
1,1 - HardenedVPN does its best to take a Law of the Land stance when it comes to content hosted on its services. Content must abide by the laws of the country the services is hosted within, as well as not break any other points documented in these Terms of Service or our Acceptable Usage Policy. If you feel a service is in violation of a residing countries laws, please file a Police Report with your local police department.
1,2 - In order to use our services, you are required to provide current and accurate identification, contact information, and other details as part of the registration process. You are responsible for maintaining the confidentiality and accuracy of your account information, and you are responsible for all activities that occur under your account. You are solely responsible for all content on your account. You agree to immediately notify HardenedVPN of any unauthorized use of your account or any other breach of security. HardenedVPN will not be liable for any loss or damage arising from your failure to provide us with accurate information or to keep your account secure.
1,3 - HardenedVPN may cancel or suspend your access to HardenedVPN services at any time and for any reason without notice. Upon cancellation or suspension, your right to use the service will cease immediately. If we cancel your service in its entirety without cause, we will refund to you on a pro-rata basis the amount of your payment corresponding to the portion of your remaining service immediately before termination.
3,1,1 - Clients must provide their legitimate name and surname and residential address when registering an account.
3,1,2 - P.O. Boxes and non-residential or mail forwarding addresses are not accepted.
3,1,3 - A valid phone number is not required for registration.
3,1,4 - Registration and Order Placement must take place from the client's residential ISP.
3,1,5 - Account details must match information provided by payment method.
3,1,6 - All modifications to an account's details require a ticket to our billing department.
3,2,1 - Clients may not open multiple personal accounts under any circumstance.
3,2,2 - Clients may not give other persons access to their account.
3,2,3 - Clients may not change their name to that of another individual.
4,1,1 - Orders placed before the 20th of the month will only be billed for the remainder of that month, with the next due date set to the first of the following month.
4,1,2 - Orders placed on or after the 20th of the month will be billed the remainder of that month and the entirety of the following month, with the next due date set to the first of the month after.
4,1,3 - Orders for a quarterly, semi-annual, annual, biennial, or triennial billing cycle will only be billed for the remainder of the billing cycle. The next due date will be set to the full length of the billing cycle, starting from the first of the month in which the order was placed.
4,2,1 - Services with recurring billing will be due for payment on the first of the month.
4,2,2 - Invoices for monthly recurring services will be issued 10 days in advance of the due date.
4,2,3 - Invoices for quarterly, semi-annual, annual, biennial, and triennial recurring services will be issued 15 days in advance of the due date.
4,3,1 - Account credit does not expire, and cannot be transferred from one client to another.
4,3,2 - Existing account credit will automatically be applied towards further generated invoices until exhausted.
4,3,3 - Add Funds invoices may be created upon request via the ticket system in any amount between $5.00 and $300.00. When an Add Funds invoice is paid, the invoice total is automatically deposited into the client's account credit balance.
4,3,4 - Account credit may not be withdrawn or 'cashed out' in the form of a refund or other payment.
5,1,1 - PayPal transactions are eligible for refund within 3 days of the initial order payment.
5,1,2 - PayPal payments must originate from a verified PayPal account.
5,2,1 - Credit Card and UnionPay transactions are eligible for refund within 3 days of the initial order payment.
5,3,1 - Cryptocurrency payments are accepted via the CoinPayments gateway.
5,3,2 - Cryptocurrency payments are not eligible for refunds.
5,5,1 - Chargebacks and disputes against any payment will result in immediate suspension of all services on the account until the dispute is removed, and the account will be prohibited from placing any further orders. At the Billing Department's discretion, all services on the account may be terminated without compensation in the event of dispute or chargeback.
6,1,3 - Orders that remain unpaid for more than 24 hours are automatically removed from the system.
6,1,1 - Service modification cannot be performed on or past the service's due date. Any outstanding invoices must be settled before service modification can be performed.
6,1,2 - Service modification that will lower the value of the service will automatically deposit the difference in values for the remainder of the billing cycle to the client's account credit balance.
6,1,3 - Service modification that will raise the value of the service will be billed for the difference in values from the date of modification until the end of the service's current billing cycle. The modification will be applied once the issued invoice is settled.
6,2,1 - An existing service may be transferred to another client provided the following conditions are met:
- The service to be transferred must be active for at least three months.
- The service to be transferred must not have any unpaid or overdue invoices.
- The service to be transferred must not have any TOS/AUP Violations on record.
- The account initiating the transfer must be in Good Standing, with no TOS/AUP Violations.
- The account receiving the transfer must confirm acceptance of the transfer.
- The account receiving the transfer must not have any unpaid or overdue invoices.
- The account receiving the transfer must not have any TOS/AUP Violations on record.
6.3,1 - Immediate type cancellations are processed automatically at 4:00 AM GMT -7 the following morning.
6.3,2 - End of Cycle type cancellations are processed automatically at 4:00 AM GMT -7 on the service's next due date.
6.3,4 - Upon cancellation of a service, all related data is destroyed, and any associated IP Addresses are released back into the available pool. This process cannot be reversed.
6,4,1 - When suspended, your services will be restricted from being accessed. No access will be permitted until the situation resulting in the suspension has been resolved.
6,5,1 - Upon termination, all related data is destroyed, and any associated IP Addresses are released back into the available pool. This process cannot be reversed.
7,1,1 - Support is provided during business days (Monday thru Friday). Support Tickets submitted during weekends (Saturday and Sunday) will be addressed ASAP on a best effort basis.
7,1,2 - Billing Department hours are 8:00 AM - 5:00 PM GMT -7, Monday through Friday and 9:00 AM - 3:00 PM on Saturdays. Prompt replies are not guaranteed after hours and weekends.